Terms and Conditions

Legal Disclaimer

Please read this Legal Disclaimer carefully. By accessing this website ("the Site") you agree to comply with and be bound by the terms of this Legal Disclaimer, including the Privacy Policy. If you do not agree to comply with and be bound by this Legal Disclaimer you should leave the Site immediately. Your attention is specifically brought to the section below titled "Disclaimer".

Berkeley Insurance Group (UK) Ltd (“Berkeley”) is one of the UK’s largest independent Chartered Insurance Brokers authorised and regulated by the Financial Conduct Authority (FCA) for its general insurance mediation activities only.



Whilst Berkeley uses reasonable endeavours to ensure the accuracy of the information on this Site, it cannot be guaranteed and we therefore makes no warranties or representations about the accuracy or completeness of the information on this Site.

You access and use the information on and the services available through this Site, as between you and Berkeley, entirely at your own risk. Berkeley makes no representations or warranties that the Site will be free from defects or that defects will be corrected or that the Site or the server from which it is hosted will be free from viruses, worms, Trojan horses or other harmful components.

Berkeley makes no warranties or representations as to the availability or functionality of the Site or the services available through the Site from time to time. We may at our option at any time remove any content from or alter any capability of services available through the Site or suspend or terminate the provision of the Site.

In no event shall Berkeley be liable for any losses or damages arising out of or in connection with the use of, or the inability to use this Site, including any services available through this Site, whether such losses arise directly or indirectly, and whether such losses arise from Berkeley’s negligence or breach of any other duty.

It is your responsibility to evaluate the accuracy, completeness and usefulness of any opinions, advice, services or other information provided. All information contained on any page set up by Berkeley is distributed with the understanding that the authors, publishers and distributors are not rendering legal, accounting or other professional advice or opinions on specific facts or matters and accordingly assume no liability whatsoever in connection with its use. Consult your own legal or tax advisor with respect to your personal situation.

Notwithstanding any provision of this Legal Disclaimer, Berkeley shall not exclude or limit or purport to exclude or limit its liability for death or personal injury caused by its negligence or for fraud or for any other liability which cannot be limited by law.



If you are unhappy with our service, we have a complaints procedure, details of which are available upon request. If you are unhappy with how your complaint has been dealt with, you may be able to refer your complaint to the Financial Ombudsman Service (FOS).

The FOS website is www.financial-ombudsman.org.uk



A Directory of firms that specialise in travel insurance for people with serious medical conditions is on the Money Advice Service website: https://traveldirectory.moneyadviceservice.org.uk/en or telephone: 0800 1387777



Unless otherwise noted, the graphic images, button, layout, and text contained in this Site are the exclusive property of Berkeley or used with permission and may not be copied or distributed, in whole or in part, without the express written consent of Berkeley. Permission is granted to print copies of Berkeley web pages, and to display and use these web pages with a computer solely for personal use.



Berkeley cannot guarantee that the hyperlinks, pointer or other linking functions (hyperlinks) set out on the site will be accurate at the time of your access. Moreover, the sites pointed at by hyperlinks are developed and possibly maintained by persons over whom Berkeley has no control. We cannot and do not monitor the sites linked to our pages on the Internet. Accordingly, Berkeley assumes no responsibility for the content of any sites referenced to by any hyperlink or otherwise. Berkeley believes that making hyperlinks available to publicly accessible web pages and newsgroups is legally permissible and consistent with the common, customary expectations of those who make use of the Internet. You may not provide hyperlinks to this website without prior written consent of Berkeley.



Your personal information is dealt with in accordance with our Privacy Policy.



Berkeley does not warrant that any information, software or other material accessible through this Site is free of viruses, worms, Trojan horses or other harmful component. Berkeley assumes no responsibility and shall not be liable for any, direct, indirect, incidental or consequential damages that result from the use, access to, browsing in or downloading of any information, data, text, images or other material accessible through Berkeley web pages, this website or the website of any linked third parties.



Berkeley reserves the right to block transmission/receipt of certain file types or information to maintain the integrity and security of our computer systems.



When accessing or making use of any service provided by this Site you may not:

Post or transmit any unlawful, threatening, abusive, libelous, defamatory, obscene, pornographic, profane or otherwise objectionable information of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any national or international law.

Post or transmit any information or software which contains a virus, worm, Trojan horse or other harmful component; restrict or inhibit any other user from using the website.

Post, publish, transmit, reproduce, distributor exploit any information, software or other material obtained through Berkeley web pages for commercial purposes other than expressly permitted.



This page is updated and modified from time to time. You should check this page every time you access Berkeley web pages.


Privacy Policy

This privacy notice describes how Berkeley handles personal information collected through www.berkeleyinsurancegroup.co.uk. By providing personal information to us, you agree to this privacy notice.


1. Scope of this privacy notice

This privacy notice only applies to berkeleyinsurancegroup.com where a link to this privacy notice is provided (the “Website”).

Websites and specific web pages linked from berkeleyinsurancegroup.co.uk may be subject to separate terms of use (including separate privacy notices). You must not provide Personal Information if you do not accept such terms of use.

The inclusion of a link to a third-party website does not imply endorsement of the linked site or service by us or our affiliates. These third-party websites will be governed by different terms of use (including privacy notices) and you are solely responsible for viewing and using each such website in accordance with the applicable terms of use. Berkeley is not responsible for how your Personal Information is handled by such third-party websites.


2. Personal information we may collect from you through our Website:

"Personal Information" is information that identifies you as an individual or relates to an identifiable individual. Personal Information we may collect through our Website includes:

Your name, postal address, email address, phone number and other contact information;

Any interest you have in relation to our services or our practice areas; and

Any information you may voluntarily submit to us by completing any form on our Website; and

Details of your visits to and usage of our Website

We may collect Personal Information from any form you may complete and submit through our Website, for example information collected from the “Contact” page of our Website;


3. How we may use your personal information

We may use Personal Information about you for our legitimate business interests, including the following:

To correspond with you, notify you of events or changes to our service, or otherwise to fulfill your requests and respond to your queries and requests for information, which may include marketing to you; and

For the purposes of providing professional services to you via Berkeley applications; such services will be subject to additional terms and conditions of use including privacy;

For our business purposes, such as data analysis, audits, fraud monitoring and prevention, and developing new products, enhancing, improving or modifying our Website, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.


4. Disclosure of your personal information

Berkeley may disclose your Personal Information to third parties for the following reasons:

To third party service providers such as entities providing customer service, email delivery, auditing, hosting our website and other services;

If we are obliged to disclose your Personal Information under applicable law or regulation, which may include laws outside your country of residence;

In order to enforce or apply our Website terms of use, or to protect the rights, privacy, safety or property of Berkeley, our clients, affiliates or other parties;

To respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include such authorities outside your country of residence;

In the event of any reorganisation, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings);

In accordance with the separate terms and conditions of use that may attach to Berkeley website links.


5. Other information we may collect

"Other Information" is any information that does not reveal your specific identity or does not directly relate to an identifiable individual. Berkeley may collect Other Information in various ways.

For instance, when you visit our Website, our server may record your IP address. We use IP addresses for purposes such as calculating usage levels, diagnosing server problems and administering the Website. We may also derive your approximate location and company details from your IP address. Berkeley may also gather Other Information such as the type of your internet browser, your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, and the name and version of the Website you are using, which Berkeley uses to provide you with a more effective service.

Cookies: Additionally, when you visit our Website, Berkeley may store a ‘cookie’ on the hard drive of your computer. Cookies are small text files that a website transfers to your hard drive to store and sometimes collect information about your usage of websites, such as time spent on the Websites, pages visited, language preferences, and other anonymous traffic data. We use the information for security purposes, to facilitate navigation, to display information more effectively, to personalize your experience while using the Website and to recognise your computer in order to assist your use of the Website. We also gather statistical information about use of the Website in order to continually improve its design and functionality, understand how it is used and assist us with resolving questions regarding it.

You can control the way in which cookies are used by altering your browser settings. You may refuse to accept cookies by activating the setting on your browser that allows you to reject cookies. However, if you select such a setting, this may affect the functioning of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you access or log on to our Website. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org.

Google Analytics: Our Website uses Google Analytics, which uses cookies and similar technologies to collect and analyse information about use of the Website and report on activities and trends. This service may also collect information regarding the use of other websites, apps and online resources. You can learn about Google’s practices by going to www.google.com/policies/privacy/partners/, and you can opt out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

Do Not Track signals: Please note that our Website does not recognise or respond to any signal which your browser might transmit through the so-called ‘Do Not Track’ feature your browser might have. Enabling such feature on your browser will not necessarily affect the way in which our Website operates, and if you wish to disable cookies on our Website, you should not rely on any ‘Do Not Track’ feature your browser might have.

Pixel tags and other similar technologies: Pixel tags (also known as web beacons and clear GIFs) may be used in connection with our Website to, among other things, track the actions of users of the Website (including email recipients), measure the success of our marketing campaigns and compile statistics about usage of the Website and response rates.

From you: Information such as your preferred means of communication is collected when you voluntarily provide it.

By aggregating information: Aggregated Personal Information does not personally identify you or any other user of the Website (for example, we may aggregate Personal Information to calculate the percentage of our users who have a particular telephone area code).

6. How we may use and disclose other information

We may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. In some instances, we may combine Other Information with Personal Information (such as combining your name with your location). If we do, we will treat the combined information as Personal Information as long as it is combined.


7. Security

Berkeley maintains appropriate technical and organisational security measures to protect the security of your data against loss, misuse, unauthorised access, disclosure or alteration. Despite this, the security of the transmission of information via the Internet cannot always be guaranteed and you acknowledge this in your access and use of our Website. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us.


8. Choices and access

You may opt out from receiving marketing-related emails from us on a going-forward basis by using the unsubscribe mechanism contained in each such email. We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt out of receiving marketing-related emails from us, we may still send you important administrative messages, from which you cannot opt out.

You may withdraw your consent to this privacy notice at any time by contacting us. Please note that even if you withdraw your consent, we may still have the right or obligation under applicable law to collect, use, transfer or disclose Personal Information without your consent and we reserve the right to undertake that activity when appropriate.

If you would like to review, correct, update, suppress, or restrict the processing of your Personal Information or request a copy of Personal Information about you, you may contact us by sending us an email at info@berkeleyinsurancegroup.co.uk or sending your request by postal mail to the address provided in the website.

In your request, please make clear what Personal Information you would like to have changed, whether you would like to have your Personal Information suppressed from our database or otherwise let us know what limitations you would like to put on our use of your Personal Information. For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.

Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion. There may also be residual information that will remain within our databases and other records, which will not be removed.


9. Retention period

We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this privacy notice unless a longer retention period is required or permitted by law.


10. Use of website by minors

The Website is not directed to individuals under the age of sixteen (16), and we request that they not provide Personal Information through the Website.


11. Sensitive information

We ask that you not send us, and you not disclose, any sensitive Personal Information (e.g., National Insurance numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the Website.


12. Changes to our privacy notice

This page is updated and modified from time to time. You should check this page every time you access Berkeley web pages.


13. Contact & comments

If you have any questions or comments regarding this privacy notice, please contact us at:

2 Colton Square

Telephone: 0116 261 4747
Email: info@berkeleyinsurancegroup.co.uk


If you have any questions or comments regarding these terms and conditions, please contact us at:

2 Colton Square

Telephone: 0116 261 4747
Email: info@berkeleyinsurancegroup.co.uk




At Berkeley Insurance Group we tailor every package to the individual needs of the client.
If you’re interested in how we can help with your insurance requirements then you can request a call from one of our team at a time that’s convenient to you.

Chartered Insurance Broker

A company registered in England with company number 01115635 and FCA number 311514.
We are Authorised and Regulated by the Financial Conduct Authority.


Leicester Office
2 Colton Square,

Tel: 0116 261 4747
Click to Email

London Office
78 Pall Mall,

Tel: 0203 170 7333
Click to Email

Birmingham Office
Louisa Ryland House,
Colmore Business District,
44 Newhall St,
B3 3PL

Tel: 0345 2413 420

Edinburgh Office
8 Albany Street,

Tel: 0131 602 7070
Click to Email